NEW GCX-WFM BRAINDUMPS FILES EXAM 100% PASS | NEW GCX-WFM BRAINDUMPS FREE

New GCX-WFM Braindumps Files Exam 100% Pass | New GCX-WFM Braindumps Free

New GCX-WFM Braindumps Files Exam 100% Pass | New GCX-WFM Braindumps Free

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q30-Q35):

NEW QUESTION # 30
The real-time adherence view allows immediate corrective action if an agent is not following their scheduled tasks.
Response:

  • A. True
  • B. False

Answer: A


NEW QUESTION # 31
When creating a management unit, what key principle must be considered?
Response:

  • A. Ensuring minimal agent interaction
  • B. Aligning agents with specific scheduling requirements
  • C. Organizing agents by their daily availability
  • D. Enforcing hourly task completion

Answer: B


NEW QUESTION # 32
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:

  • A. To track agent certifications
  • B. To monitor agent adherence in real-time
  • C. To review adherence after a shift ends
  • D. To adjust historical data for call volume

Answer: B


NEW QUESTION # 33
When you add a forecast modification, you need to enable it to be active.
Response:

  • A. True
  • B. False

Answer: B


NEW QUESTION # 34
In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

  • A. Configuring compliance rules
  • B. Defining whether it affects adherence
  • C. Assigning a color code for visual identification
  • D. Setting the agent pay rate

Answer: B,C


NEW QUESTION # 35
......

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